Privacy Policy

This Policy shall apply to you whenever you use or access our products and services. This Policy also applies to all personal information collected or shared directly or indirectly through our onboarding and Know Your Customer (“KYC”) procedures, use of our pages, links, and other products and/or services or through our partners, customers, or third-party service providers as a result of your use or access of our products or services.

1. Personal Information You Voluntarily Provide

When you register your business for an account with Adobo, we require you to identify an authorized representative and provide us with such authorized representative’s personal information such as, but not limited to, the authorized representative’s first and last name, e-mail address, identification cards and government-issued identification including documents containing a photo and signature. If you are availing any Adobo products and services, we may also collect business information about you as part of our requirements to enable us to provide you with our services such as Business Name, Business Address, Business Contact Details, Business TIN, Business Type, as well as relevant business documents such as SEC certificate, DTI permits, etc. The collection of this information is necessary to provide the functionality of our products and services and/or to comply with applicable laws and regulations.

Even if you do not register for an account with us, you may still choose to provide us with certain personal information about you (for example, you may want to stay in touch for future projects or partnerships).

Personal information may also be collected when you input information regarding your business and related information into the Platform and Service. In this case, the personal information may include:

• Customer Records
  • First and last name of your customers, as well as their physical and/or mailing address, financial information (including but not limited to banking information), e-mail address, and phone number
• Orders
  • Inbound (Purchase Orders and Receiving)
  • Outbound (Sales Orders and Releasing)
• Inventory Data
• Product Details

The collection of this Personal Data is necessary for us to process the transaction, to provide the functionality of the product or service utilized or access, and/or to comply with applicable laws and regulations.

Your Personal Data may be obtained in many ways such as when you provide us with account-opening information, when completing surveys, submitting support requests, and providing us with your feedback through our communications channels.

You are solely responsible for ensuring that any personal information that you provide to us is accurate. You may be able to view and update certain personal information that we have about you by logging into your Account or by emailing us at the email address provided at the end of this Policy. We may refuse any changes you make to your personal information if we believe the proposed change is inaccurate or is submitted through inappropriate channels.

2. Automatically Collected Information

As you navigate through and interact with the Service and Platform, we may use automatic data collection technologies to collect certain information about your equipment and browsing actions and patterns. This includes:

• Device Information, such as a unique device identifier, browser type, or browser language;
• Usage Information, such as date and time of accessing the Website, Platform, or Service, the pages you access while you are at the Website, Platform, or Service, features used on the Platform or Service, your system activity on the Website, Platform, or Service, and any error reports submitted and received;
• Location Information, such as your internet protocol (“IP”) address, geo-location, or server name; and

We may use cookies and other technologies to automatically collect information about your use of the Service. The Cookies may be either first-party or third-party cookies (e.g. Google Analytics), and they may be either permanent or temporary (i.e. session) cookies. It may be possible to refuse to accept cookies by activating the appropriate setting within your browser. However, if you disable or refuse cookies, please note that some parts of the Service may be inaccessible or may not function properly.

We may also use other third-party services and tools that automatically collect information about you to better understand how you use and interact with the Service. Any third-party services integrated with the Service shall be subject to the policies and practices of such third-parties, and we are not responsible for how they collect, use, and share your personal information. The information collected through this process by the third-party service providers does not enable us or them to identify your name, contact details or other personal information that directly identifies you unless you choose to provide these. We encourage you to review the privacy practices and policies of such third-parties. We make no guarantees about, and assume no responsibility for the information, services, or data privacy practices of third-parties.

We may use collected information to provide you with a better user experience; to comply with our legal obligations under applicable laws; to protect you and detect irregular or suspicious account activities; to customize our services and content for you; and to better understand how our users interact with the Service.

3. Lawful Collection, Use, and Processing of Personal Information

To the extent required by applicable laws, Adobo or any third-party service providers engaged by us will aim to obtain your consent to collect and use your personal information at the time of collection. We adopt an “opt-in” policy to obtain your express consent when collecting your personal information. You may be asked, for example, to sign a form or tick a box on a website or an application.

If you do not permit the collection, use, processing or disclosure of some personal information we request, then we may not be able to provide you with our Service. In other instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or to provide you with any other service that you have requested.

We may use your personal data to provide you with our services and to ensure your optimal experience. We take very careful measures to maintain the confidentiality, integrity, and availability of your data by deploying technical and administrative, of your personal data when transmitting and storing it to carry out our services for you. We use your personal data for the following purposes:

1. Process your Adobo account application for account set-up and usage;
2. Validate your identity before providing our services, or responding to any of your queries, applications, feedback, and complaints;
3. Providing and improving our products and services;
4. Internal usage, including but not limited to, data analytics and metrics;
5. Conduct business analytics using artificial intelligence-powered tools (“AI-powered tools”);
6. Manage our day-to-day business operations;
7. Keep your information updated through our official data touchpoints;
8. Provide customer service and support;
9. Safeguard your account and protect you against fraud and other criminal activity;
10. Settle claims or disputes involving any of our products and services;
11. Enforcement of this Policy, as well as the Agreement signed by your respective Client Company;
12. Comply with all applicable laws and regulations as well as perform our obligations from any legal authorities; and,
13. Update you on changes to our products or services via technical notices or support alerts.

Some features that use AI (e.g. ObodaGPT, ObodaVision) may involve automated insights and summarizations of your data. These tools do not have access of your personal information, unless explicitly stated in your input. Your data remains confidential and is not used to train any external models.

We may also conduct international data transfers outside the Philippines to our cloud infrastructure providers. We will ensure that the appropriate safeguards are in place and will be consistent with local data protection laws.

We may also use your personal information for marketing and promotion. If you no longer want to receive marketing-related notices from us, you may opt-out by informing us and reaching out to us. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related notices from us, we may still send you messages that are required to provide you with our Services.

We may share personal information with third parties such as, but not limited to, the following:

• With our contractors and vendors who support aspects of the Service and our business, including: services related to website and cloud hosting, data analysis, information technology and related infrastructure, payment processors, helpdesk and support, user identity verification, and fraud prevention;
• With third-party tools and services integrated with the Service, Platform, and Website;
• With a buyer or other successor in the event of a merger, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users is among the assets transferred (in such event, we will provide notice to our users of such transfer);
• With appropriate law enforcement or government agencies in compliance with a lawful request, order, or other legal mandate, or when necessary to exercise or defend legal claims, including when disclosure is necessary to prevent physical harm or possible fraud, to report suspected illegal activity, or to investigate violations of any of our applicable policies; and
• With partners or other third-parties for purposes of marketing and promotion, subject to your consent and other applicable regulations.

We do our best to ensure that any entity to whom we disclose your personal information is contractually required to comply with confidentiality standards, establish adequate safeguards for data protection, respect your data privacy rights, and comply with applicable data privacy laws. We use contractual and other means to monitor compliance with this Policy by third parties to whom we share your personal information. We also require third-party data processors to use information shared with them only for authorized purposes and to comply with our reasonable instructions for adequate protection of your personal information.

We may also share your personal information to comply with any subpoena, court order, or other similar legal process, including to respond to any government or regulatory request. To the full extent permitted by law, we will notify you if we receive government requests about your personal information.

If you do not wish any of your personal information to be shared to any third-party or for any of the indicated purposes, please contact us immediately.

We use commercially reasonable physical, technical, and administrative measures to secure your personal information from accidental loss and from unauthorized access, use, and disclosure. For example, we:

1. Implement a strict data security policy;
2. Restrict access to personal information to employees, contractors, and other service providers on a need-to-know basis;
3. Use industry-standard encryption technology to secure data;
4. Access controls and audit trails;
5. Conduct regular system monitoring and patching;
6. Train our personnel on privacy issues and have appointed a data privacy officer;
7. Review the privacy practices of new products and services that we integrate into our Service; and
8. Require our personnel to sign confidentiality agreements that extend to your personal information.

However, no transmission of information through any mode or channel is completely secure. As we cannot guarantee the security of information transmitted to or from us, we are not responsible for any unauthorized access to and disclosure of any information you send to or receive from us. Any transmission of personal information is at your own risk. Please also keep in mind that the safety and security of your information also depends on you. You are responsible for keeping your account information, including your login credentials and password, confidential. We ask you not to share your login details and password with anyone.

If you have reason to believe that your account or data is no longer secure, please contact us immediately at the email address, mailing address, or telephone number listed at the end of this Policy.

Our retention periods are based on business needs and your Personal Data that we no longer have a purpose to retain is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed. As long as your account is active or so as long as we need to provide you with our Services, your Personal Data will be retained.

Upon your request for Account termination, we may retain your personal information for up to a period of sixty (60) working days after receipt of your request for either the export or recovery of your account before deletion. We may also retain your personal information for as long as may be necessary for the fulfillment of the purposes for which your personal information have been collected and processed.

At the end of the retention period, we will ensure that your personal information will be deleted. For any physical documents containing your personal information, the documents will be destroyed by means that ensure its confidentiality.

Should you wish to request the deletion or export of your Account and your personal information, please contact us through our support.

You are afforded certain rights in relation to your personal data under the Data Privacy Act of 2012, which includes the right to object to processing, the right to access your data, the right to modify inaccurate data, and the right to erasure or blocking of data.

You may also have the right to object to the processing of your personal information held by us or to file a complaint with the National Privacy Commission should you feel that your personal information has been misused, maliciously disclosed, or improperly disposed of, or that any of your data privacy rights have been violated.

If you wish to have access to your personal information in our records; or think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate; or prefer to opt-out of this privacy policy you may contact us through our support.

Adobo reserves the right to make amendments and updates to this Policy from time to time, with or without notice to you. If you continue to use the Service, you consent to the new Policy. Any changes to this Policy will become effective on the “Effective Date” indicated above. If you continue to use the Service after the Effective Date, you consent to the new Policy. Adobo will always have the latest Policy posted on the Service, Website, and Platform.

Should you have any inquiries or clarifications regarding this Policy, or data access or data correction requests relating to our use of your personal information, please feel free to contact us via the following information:

E-mail: support@oboda.io